Returns & Refunds

We want you to be happy with your purchase. If something is not right, we are here to help.

30-day returns

You can request a return within 30 days after you receive your item. The item must be unused, in the same condition you received it, and in its original packaging.

How to start a return

Email info@autosvision.com with your order number and the reason for the return. We will reply with return instructions. Items sent back without first contacting us cannot be accepted.

Damaged, defective or wrong items

Please check your order when it arrives. If the item is damaged, defective or wrong, email us within 7 days of delivery with your order number and photos. We will send a free replacement or a full refund – no return shipping cost for you.

Return shipping

For change-of-mind returns, the customer pays the return shipping cost. Original shipping fees are not refundable.

Refunds

After we receive and check your return, we will email you. Approved refunds go back to your original payment method within 5–10 business days. Your bank may need extra time to show the refund.

Non-returnable items

Items that are used, damaged by the customer, or not in original condition cannot be returned.

Cancellations

You can cancel your order free of charge before it ships. Email us as soon as possible.